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May I be of Service?

12/8/2008

1 Comment

 
Posted by BJ
I recently spoke with a call center representative for the airlines. English was obviously a second language for this person, though he spoke English reasonably well. He helped me make the needed change to my flights and we exchanged pleasantries. His closing comment let me know he had been trained to express that it had been a pleasure to be of service to me when concluding the call.

However, something was definitely lost in translation, as what he said was, “I have had a great time servicing you.”

I had all I could do not to reply, “It was good for me too, guy.”​
1 Comment
Connor
3/26/2016 02:51:22 am

At a credit union where I once worked, our Vice President of Member Service (whose first language WAS English) picked up the same bad habit. She would routinely make reference to “servicing our members.” It made me cringe every time…

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    BJ Lownie and Jon Williams are the co-founders of Strategic Proposals.

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