You may have seen my recent post regarding the hotel that highlighted their having been voted “Best Hotel Showerhead” on a billboard at the airport. That particular hotel used this as a differentiator. “Bully for them!” as my grandfather might have said.On that same trip, I stayed in a hotel which was highlighting an achievement that was too old to be relevant and, rather than making me feel good about the place had the opposite affect. That is, it caused me to question whether I should be staying there.
Behind the front desk at this hotel hung a single, small plague. It was an award for “Best Customer Service”. That would normally be worth highlighting. But this award was from 1997… 11 years ago. Suffice to say, this did not make me feel I’d be receiving stellar service. Quite the opposite, I wondered how they could have gone so many years without receiving any other awards.
*For those of you who might be wondering, the showerheads weren’t all that great. The bed, however, was heavenly!)